teacher engagement executive job

Salary: INR 5.5 to 8 Lakhs P.A

Location: Mumbai

Experience: 2 to 6 years

Hiring Company: A Leading Edtech Company

key Skills Required: Customer Care, Relationship Management

Mandatory Skills :


Relationship Manager, Teacher Management, Communication Skills, MS Office, Customer Satisfaction, Multi-Tasking, Project Management, Teaching

Additional Skills :


Problem Solving Skill, Customer Relationship Training

Job Description :


- Be accountable for the entire Relationship Manager of a growing business :


- Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.


- He/She should be patient, empathetic, and passionately communicative.


- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.


- Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.


- The Relationship Manager will be required to communicate with customers via phone and email.


- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.


- Contributes to team effort by accomplishing related results as needed.


Additional Information :


Required Skills :


- Excellent communication and interpersonal Skills


- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.


- Customer Satisfaction Focus: Ability to listen and active problem-solving skills


- Multi-tasking


- Project management : Remarkable detail orientation for making accurate trackers


- Database management : Quick query response and resolution. Ability to analyse large amounts of data


Operations Experience :


- Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.


- Competent time management skills


- Self-motivated


- Fast paced career path.


Primary Responsibilities :


- Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform


- Continuously engage with teachers to ensure high productivity


Reporting Team :


Reporting Designation : Manager - Teacher Engagement (Mgr.Teach.Eng)


Reporting Department : Teacher Engagement (DLVR. OPS. Teach Engmt.)


Required work experience :


Years of experience : 2 to 5


Role : Customer Engagement


Key Performance Indicators : Increase NPS and Reduce TAT


Required Competencies : Customer Handling / Problem Solving

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