team leader Sales job

Salary: INR 8 to 15 Lakhs P.A

Location: Mumbai

Experience: 5 to 15 years

Hiring Company: A Leading Edtech Company

key Skills Required: ITES, Sales, BPO, CRM, Training, Coaching, Recruitment

Job Description & Responsibilities

• Recruit, Train, and Coach the Sales Team:

• Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance

• Provide training, help, and second voice to the sales advisors to help them achieve their targets

• Develop rebuttals for the evolving customer queries and train the team members on the same

• Work with the Training Manager to ensure the success of trainees

• Set goals and measure/audit performance of each team member:

• Develop sales target for each of the team member and explain them the same with deadlines

• Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organisation's expectations

• Conduct daily team hurdles to brief the team on the team and individual targets

• Motivate team members to meet and exceed targets

• Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager

• Audit calls, emails to ensure productivity and 100% compliance to processes for each team member

• Prepare Sales Reports and Strategy Recommendations:

• Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations

• Ensure correctness of data at all times, report daily performance to the Sales Head

• Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc

• Keep Informed of New Products and Services:

• Learn about the benchmark sales practices and implement the same in the organisation

• Study competition and train the team to handle questions related to competition

• Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements

• Provide feedback to the organisation on product improvements changes to suit market requirements 

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