team leader Sales job
Salary: INR 8 to 15 Lakhs P.A
Location: Mumbai
Experience: 5 to 15 years
Hiring Company: A Leading Edtech Company
key Skills Required: ITES, Sales, BPO, CRM, Training, Coaching, Recruitment
Job Description & Responsibilities
• Recruit, Train, and Coach the Sales Team:
• Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance
• Provide training, help, and second voice to the sales advisors to help them achieve their targets
• Develop rebuttals for the evolving customer queries and train the team members on the same
• Work with the Training Manager to ensure the success of trainees
• Set goals and measure/audit performance of each team member:
• Develop sales target for each of the team member and explain them the same with deadlines
• Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organisation's expectations
• Conduct daily team hurdles to brief the team on the team and individual targets
• Motivate team members to meet and exceed targets
• Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
• Audit calls, emails to ensure productivity and 100% compliance to processes for each team member
• Prepare Sales Reports and Strategy Recommendations:
• Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations
• Ensure correctness of data at all times, report daily performance to the Sales Head
• Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc
• Keep Informed of New Products and Services:
• Learn about the benchmark sales practices and implement the same in the organisation
• Study competition and train the team to handle questions related to competition
• Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements
• Provide feedback to the organisation on product improvements changes to suit market requirements