JOB DESCRIPTION

Key skills

● Understanding Operating Systems like Windows 7,8,10 and MacOS.

● Troubleshooting Internet, Hardware and Software Internet Issues for Clients.

● Fixing Software and Drivers on Client Systems.

● Understanding of Settings and Control Panel Options.

● Fixing Issues in Device Manager and External Devices.

● Understanding Latest Privacy Settings and Access Control in Devices.

● Setting Up System using Remote Desktop Connections like AnyDesk,

TeamViewer, etc.

● Excellent oral communication skills with a passion to resolve customer queries

successfully and quickly.

● Adept at technology to troubleshoot and ensure smooth online class

experience.

● Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties

● Identify and resolve technical issues promptly and successfully (TAT 5

minutes).

● Answer technical and service questions about the product.

● Ownership for the team mission to create a 5-Star experience for every

customer.

Qualifications

● Graduate in Computer Science/IT or diploma in Computer Science/IT

● ~ Min. 2 years relevant experience (In IT/Tech support team in corporates)

Working hours

● 8am to 5pm or 4pm to 1am or 12am to 9am.

● 6 days working

● 1 weekday off

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