team Leader tech job
Salary: 10-15 LPA + 10% shift allowance
Location: Mumbai
Experience: 4 to 8 years
Hiring Company: A Leading Edtech Company
Key Skills Required: Relationship Exp-Banking, Hospitality, Corporate, ITES
Tech Expert – Team Leader (India Evening Shift)
CTC – 10-15 LPA + 10% shift allowance
Responsibilities & Duties:
Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
Drive targets through incentive, performance management of team and strong analytics.
Improve efficiency of the system by suggesting and executing new solutions.
Deep performance management of team to achieve Six Sigma output
Coordinate with tech, curriculum and cross functional teams to resolve customer issues
Location: Mumbai- We-Work Chromium, Powai
Skills (common):
Very high on Detail orientation
Strong Analytical skill
Target oriented & Customer obsession.
Qualifications
Graduate in Computer Science/IT or diploma in Computer Science/IT
~ Min. 4 years relevant experience (In IT/Tech support team in corporates)
Working hours
4 PM – 1 AM
6 days working with 1 Weekday Off (Saturday/Sunday Working)
Recruitment Method
3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops