Tech Expert – Team Leader (India Evening Shift)

CTC – 10-15 LPA + 10% shift allowance

Responsibilities & Duties:

• Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
• Drive targets through incentive, performance management of team and strong analytics.
• Improve efficiency of the system by suggesting and executing new solutions.
• Deep performance management of team to achieve Six Sigma output
• Coordinate with tech, curriculum and cross functional teams to resolve customer issues

Location: Mumbai- We-Work Chromium, Powai

Skills (common):

• Very high on Detail orientation
• Strong Analytical skill
• Target oriented & Customer obsession.

Qualifications

• Graduate in Computer Science/IT or diploma in Computer Science/IT
• ~ Min. 4 years relevant experience (In IT/Tech support team in corporates)

Working hours

• 4 PM – 1 AM
• 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Recruitment Method

• 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops

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