team Leader tech job
Salary: 10-15 LPA + 10% shift allowance
Experience: 4 to 8 years
Hiring Company: A Leading Edtech Company
Key Skills Required: Relationship Exp-Banking, Hospitality, Corporate, ITES
Tech Expert – Team Leader (India Evening Shift)
CTC – 10-15 LPA + 10% shift allowance
Responsibilities & Duties:
- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
- Drive targets through incentive, performance management of team and strong analytics.
- Improve efficiency of the system by suggesting and executing new solutions.
- Deep performance management of team to achieve Six Sigma output
- Coordinate with tech, curriculum and cross functional teams to resolve customer issues
Location: Mumbai- We-Work Chromium, Powai
- Very high on Detail orientation
- Strong Analytical skill
- Target oriented & Customer obsession.
- Graduate in Computer Science/IT or diploma in Computer Science/IT
- ~ Min. 4 years relevant experience (In IT/Tech support team in corporates)
- 4 PM – 1 AM
- 6 days working with 1 Weekday Off (Saturday/Sunday Working)
- 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops