team Leader Customer Support job

Salary: INR 8 to 12 lacs p.a 

Location: Mumbai

Experience: 3 to 8 years

Hiring Company: A Leading Edtech Company

Key Skills Required: Windows 7,8,10, MacOS

Location: Mumbai- We-Work Chromium, Powai

Requirements: Immediate joining required

Field: Education Technology. Product is a blockbuster and has shown tremendous conversion

potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.


Job summary:

1. Lead a team of ~12 people which resolves customer/teacher queries through chat, email or

phone call. Queries are technical in nature and require understanding of basic

hardware/software issues as well as operating ops panel

2. Drive targets through incentive, performance management of team and strong analytics.

3. Improve efficiency of the system by suggesting and executing new solutions.

Role & Responsibilities (teacher recruitment):

1. Lead a team of ~12 strong operations managers to provide top notch experience to

customers / teachers

2. Deep performance management of team to achieve Six Sigma output

3. Coordinate with tech, curriculum and cross functional teams to resolve customer issues

Skills (common):

1. Very high on Detail orientation

2. Strong Analytical skill

3. Target oriented & Customer obsession.

Recruitment Method

1. 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and

Director, Ops


● Graduate in Computer Science/IT or strong passion for devise and software tech


● Min. 3 years relevant experience (team leader experience in BPO/IT company)

Working hours

● 8am to 5pm or 4pm to 1am or 12am to 9am.

● 6 days working

● 1 weekday off

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