team Leader Customer Support job
Salary: INR 8 to 12 lacs p.a
Experience: 3 to 8 years
Hiring Company: A Leading Edtech Company
Key Skills Required: Windows 7,8,10, MacOS
Location: Mumbai- We-Work Chromium, Powai
Requirements: Immediate joining required
Field: Education Technology. Product is a blockbuster and has shown tremendous conversion
potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.
1. Lead a team of ~12 people which resolves customer/teacher queries through chat, email or
phone call. Queries are technical in nature and require understanding of basic
hardware/software issues as well as operating ops panel
2. Drive targets through incentive, performance management of team and strong analytics.
3. Improve efficiency of the system by suggesting and executing new solutions.
Role & Responsibilities (teacher recruitment):
1. Lead a team of ~12 strong operations managers to provide top notch experience to
customers / teachers
2. Deep performance management of team to achieve Six Sigma output
3. Coordinate with tech, curriculum and cross functional teams to resolve customer issues
1. Very high on Detail orientation
2. Strong Analytical skill
3. Target oriented & Customer obsession.
1. 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and
● Graduate in Computer Science/IT or strong passion for devise and software tech
● Min. 3 years relevant experience (team leader experience in BPO/IT company)
● 8am to 5pm or 4pm to 1am or 12am to 9am.
● 6 days working
● 1 weekday off