Customer Support executive job
Salary: INR 6-7.5 lacs p.a + (4-5k p.m) night allowance
Experience: 1 to 3 years
Hiring Company: A Leading Edtech Company
Key Skills Required: Windows 7,8,10, MacOS
CTC - 6-7.5 lacs p.a + (4-5k p.m) night allowance
● Understanding Operating Systems like Windows 7,8,10 and MacOS.
● Troubleshooting Network and Internet Issues for Clients.
● Fixing Software and Drivers on Client Systems.
● Understanding of Settings and Control Panel Options.
● Fixing Issues in Device Manager and External Devices.
● Understanding Latest Privacy Settings and Access Control in Devices.
● Setting Up System using Remote Desktop Connections like AnyDesk,
● Excellent oral communication skills with a passion to resolve customer queries
successfully and quickly.
● Adept at technology to troubleshoot and ensure smooth online class experience.
● Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities and Duties
● Identify and resolve technical issues promptly and successfully (TAT 5
● Answer technical and service questions about the product.
● Ownership for the team mission to create a 5-Star experience for every
● Graduate in Computer Science/IT or strong passion for devise and software tech
● Min. 1-3 years relevant experience (BPO/IT)
● 8am to 5pm or 4pm to 1am or 12am to 9am.
● 6 days working
● 1 weekday off