Call Center Operations Team leader job

Salary: INR 9 to 12 Lakhs + P.A

Location: Mumbai

Experience: 3 to 10 years

Hiring Company: A Leading Edtech Company

key Skills Required: Call center Operations, Team management, ITES,

Drive daily class completion through systems and processes -


managing end to end metrics at call center-


Plan for scale up, execute, train and manage performance of the team, to achieve metric of class completion-


Work closely with product / tech teams to drive efficiencies at call center-


Should be able to analyse and interpret data and be able to implement plans for the achievement of goals-


Complete data driven performance management of huge call center teamsExperience:-


Either 3-5 years of experience in managing a strong call center OR 3-5 years of experience of managing operations in a high growth startup Skills : -

  • Project management-

  • Effective communication with account leadership
  • Ability to identify improvement opportunities
  • Process mapping
  • Problem solving
  • Six sigma / lean knowledge or certification preferred (ref:iimjobs.com)


Desired Skills and Experience

Six Sigma,Lean,Startup,BPO Operations,Project Management

Seniority Level

Entry level

Industry

  • Outsourcing/Offshoring

Employment Type

Full-time

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