Call Center Operations Team leader job
Salary: INR 9 to 12 Lakhs + P.A
Salary: INR 9 to 12 Lakhs + P.A
Location: Mumbai
Location: Mumbai
Experience: 3 to 10 years
Experience: 3 to 10 years
Hiring Company: A Leading Edtech Company
Hiring Company: A Leading Edtech Company
key Skills Required: Call center Operations, Team management, ITES,
key Skills Required: Call center Operations, Team management, ITES,
Drive daily class completion through systems and processes -
managing end to end metrics at call center-
Plan for scale up, execute, train and manage performance of the team, to achieve metric of class completion-
Work closely with product / tech teams to drive efficiencies at call center-
Should be able to analyse and interpret data and be able to implement plans for the achievement of goals-
Complete data driven performance management of huge call center teamsExperience:-
Either 3-5 years of experience in managing a strong call center OR 3-5 years of experience of managing operations in a high growth startup Skills : -
- Project management-
- Effective communication with account leadership
- Ability to identify improvement opportunities
- Process mapping
- Problem solving
- Six sigma / lean knowledge or certification preferred (ref:iimjobs.com)
Desired Skills and Experience
Desired Skills and Experience
Six Sigma,Lean,Startup,BPO Operations,Project Management
Seniority Level
Seniority Level
Entry level
Industry
Industry
- Outsourcing/Offshoring
Employment Type
Employment Type
Full-time
Job Functions
Job Functions
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