Am/Manager Customer Support - 5 to 20 yrs Exp - Analytical Instrument Industry 

About Hiring Company :

It is one of India’s leading companies in the field of sales, marketing and servicing of high technology analytical and laboratory instruments. We have been at the forefront of bringing the latest and most advanced range of instruments from leading manufacturers around the world to India.

Previous Work Experience:      

Direct experience in field related to analytical instruments servicing

Minimum Qualifications :        

Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications:        

BE holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Preferred Competencies:

Excellent written and verbal communication skills

Should be willing to travel

Generic Responsibilities required for this Role:

Primarily Field Service Engineer and will be responsible for supporting customers with on-site installation, implementation, maintenance and repairs

Creativity and can-do attitude is essential

Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Continuously learning about new instruments, software and consumables is key to success


Job Role :

Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc.

Responsible for Onsite Installation and commissioning of hardware/software products at customer sites

Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services

Effectively communicates and escalates complex & unresolved problems and issues to higher level

Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks

Train other field engineers and customers

Willing to travel to other regions based on requirement

Responsibilities include ensuring customer satisfaction and generating service and spares income