QA Engineer SFDC job 

Work from Home Remote Only

Salary: 11 L to 13 L

Job Location: Work from Home/ Remote Only

Experience: 5 to 7 years

Hiring Company: A Leading CRM Software Development Company

Key Skills Required: 

MUST have - Minimum Bachelor's Degree in Engineering or Science

MUST have - 5 years of Functional & Non-Functional Testing experience

MUST HAVE - Minimum 3 years of experience with SFDC application testing

MUST HAVE - Minimum 3 years of experience in Software Development Life Cycle

MUST HAVE - Minimum 2 years in IT/Software companies with a multinational footprint

MUST HAVE - Experience working with US based/headquartered companies


JOB DESCRIPTION

 

A QA Engineer is responsible for validating fully functional modules or apps according to the requirements. As part of day-to-day work, A QA Engineer is expected to possess proficient knowledge of Force.com platform and an analytical mindset with a keen eye for detail. A QA Engineer is a self-motivated driven doer who performs the day-to-day, hands on the keyboard testing for projects.

  

High-Level QA Engineer Responsibilities (+ all responsibilities of a QA):

 

Own and/or monitor QA workstream for 1-6 Delivery/Client Services/Internal projects (with guidance from QA Lead or QA Manager)

Billability of at least 40 hrs per week (Util Target). The resource needs to ensure that assigned hours are utilized on each project. 

Creation and management of QA test plans and test cases.

Support and mentor junior QA resources in test planning.

Actively participate in backlog refinement and user story reviews.

Facilitate UAT planning and execution of UAT.

Delegate QA work and hours to junior QA resources (where applicable).

Help the internal Silverline QA team improve processes, tools, methodologies, etc.

Direct client interaction and expectation to be able to lead QA calls

  

A QA needs to perform the following -

 Perform thorough analysis on requirements to determine a test plan i.e. 

Obtain a deep understanding of the desired functionality

Check whether the implementation affects current functionality (regression)

Evaluate stated requirements before the feature is implemented

 

A successful analysis results in the derivation of all possible use cases and the technical approach. A QA engineer should present and discuss the test plan with a QA Lead or QA Manager and finalize the test plan and LOE/ETAs.

  A successful analysis results in -

 Derivation of all possible use cases 

Identification of any blockers, challenges or risks

An optimal test plan design based on complex requirements

Thorough impact analysis of the planned testing

Develop a test plan based on the requirements and functionality, that covers functional testing (happy-path, negative, boundary/extreme, exploratory), regression, usability, data, integration, smoke/sanity, and performance/load testing.

  

A QA engineer must discuss the approach with QA Lead or QA Manager finalize the test plan and LOE/ETAs.

 

Develop good quality test plans and test cases by 

Following Silverline-CRM standards/best practices (ex. Test Case Best Practices)

Leverage recommended frameworks (ex. Test Case Templates)

Write comprehensive test cases validating all possible use cases, Including regression, smoke, and deployment tests

Perform thorough testing following a test plan

Retest all bugs, defects, and feedback issues reported

Validate deployments through smoke/deployment testing 

Time-bound R&D for any unknown or newer tools or technologies

Developing reusable test cases in a project (Regression, Smoke)

Mentor, assist and review in junior QA’s test plans 

Document and create client-specific and client-facing QA test plans 

 

 Follow defined QA processes i.e. 

Use recommended JIRA process

Ensure daily updates to JIRA tickets/test cases

Stay in compliance with test case review and feedback with leadership

  

Facilitate proactive communication with project/product teams i.e.

Use all relevant channels i.e. Emails, JIRA, Slack or Zoom meetings

Be in sync with sprint/project/product teams 

Share your plan of action with QA Lead or QA Manager at the start of your day 

Sending consolidated DSRs to the entire project team by EOD. 

Ensure decent overlap/availability in the onshore team’s time zone (whenever required).

When on PTO make sure proper handoff occurs and no risks raised

Lead client-facing QA calls (feedback triage, QA demos, test plan reviews, etc…)

  

Focus on learning & development by 

Setting OKRs for the quarter in alignment with the Company goals. 

Constantly perform self-review and identify improvement areas 

Seek timely assistance from Reporting Managers 

Actively contribute to knowledge sharing initiatives and help in skill development of peer QA engineers.

Enhance skills and capability in usability focused testing

Pursue and grow to understand of test automation and tools available

Pilot new processes and tools

 

Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.

 

Obtain and maintain Salesforce.com Certified Sales Cloud AND Certified Service Cloud certificates (+ all certifications of a QA Engineer).

 Required Experience, Skills and Qualifications

 

MUST have - Minimum Bachelor's Degree in Engineering or Science

MUST have - 3 years of Functional & Non-Functional Testing experience

MUST HAVE - Minimum 3 years of experience with SFDC application testing

MUST HAVE - Minimum 3 years of experience in Software Development Life Cycle

MUST HAVE - Minimum 2 years in IT/Software companies with a multinational footprint

MUST HAVE - Experience working with US based/headquartered companies

Excellent written and verbal communication and interpersonal skills

Optional - SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, etc...)

  Benefits:

 Industry-leading benefits including Health & Accidental Insurance offered. Will be part of a US-based/ headquartered company.

  Job Type: 

 Full-time Employment. Remote Work Option. 

Screening Questions

Q1. Is there a photo on resume? If not, it is mandatory please attach it on the resume or on the platform. A screenshot of a video call with the candidate for first level of validation is mandatory. Once the interview is scheduled, the candidate needs to provide his aadhar card photo. *

Q2. How many yeas in Functional & Non-Functional Testing experience? Answer should match with the resume. *

Q3. How many years in SFDC application testing? Answer should match with the resume. *

Q4. Mandatory - How many years of experience in Salesforce QA? *

Q5. How many years of working in MNC? *

Q6. Total IT exp ? *

Q7. Recent Position/Designation *

Q8. Reason for change? *

Q9. HIGHLY PREFERRED: Has the candidate recently worked with any US counterparts? *

Q10. Good to have: Does the candidate have valid US Visa? *

Q11. Certifications, if any? *

Q12. Good to have experience in Automation, Healthcare, Insurance? If yes, please mention the duration in comments *

Q13. Notice period - 30 Days and less is non-negotiable. (Buy-out option is available but the candidate must confirm over a mail to join by first week of September before we proceed) *


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