Job-Service Coordinator- 2 to 6 yrs Exp - Analytical Instrument Industry- Delhi
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About Hiring Company :
It is one of India’s leading companies in the field of sales, marketing and servicing of high technology analytical and laboratory instruments. We have been at the forefront of bringing the latest and most advanced range of instruments from leading manufacturers around the world to India.
Previous Work Experience:
Experience in Co-ordinators role
Minimum Qualifications :
Graduate in any discipline
Preferred Qualifications:
Post-Graduate/ Computer course (knowledge of working on Excel and CRM
Preferred Competencies:
Excellent written and verbal communication skills
Generic Responsibilities required for this Role:
Generic Responsibilities required for this Role:
Prepare quotes for Service Division
Order Processing
CRM Updates
Outstanding payment collection
Communication with internal team for services related activities
Verbal/written communication with customers
Job Role :
To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
Processing Service and SCA orders on daily basis
Updating customer and instrument data in CRM
Entering the payment receipt on daily basis in service software (Focus)
To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
Sending PIR (Pre installation requisites) to customers in coordination with technical expert
To send Proforma Invoice and Tax Invoice to customers
To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
To assign the calls to engineers as directed by Service Managers
Email communication with internal and external customers
Daily backend support to branch service team