java support engineer job

Salary: INR 6 to 9 lakhs P.A

Location: Noida

Experience: 3 to 7 years

Hiring Company: A Leading CMMI Level5 IT Company

Key Skills Required: Java support background (willing to work in support engagement). open to learn Splunk/AppDynamics.

Java support background (willing to work in support engagement). open to learn Splunk/AppDynamics. Work is mostly L2 and somewhat L3. Project Timing:- 6:30 PM-2:30 AM (Summers); 7:30 PM- 3:30 AM (Winters)

Job description

Roles and Responsibilities


  • Provide Product Support for their customers across globe
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams based on priority and impact and following-up for rapid resolution
  • Meet and exceed Customer Satisfaction, Resolution Time and Response Time SLAs
  • Interact with customers via phone, email and web meetings to resolve issues and record interactions in the helpdesk system
  • Prepare accurate and timely reports and document technical knowledge in the form of notes and manuals.


  • 3 to 7 years of experience in Product support or Java development in Payment domain Qualified Software Professionals from Premium Institutes in B.E / B. Tech in Computer Science

Technical Skills (Essential)

  • Expertise knowledge in Java Application Development and Deployment Hands on experience in working on webservers like Tomcat, Apache etc
  • Ability to provide step-by-step technical help, both written and verbal Technical Skills (Desirable)
  • Additional certification in Microsoft, Linux or similar technologies is a plus Hands-on experience with Windows/Linux/Mac OS environments, JIRA, GIT etc. Other Skills
  • Ability to ask customers targeted questions to quickly understand the root cause of the problem and provide prompt and accurate feedback to customers
  • Ability to identify the issue by analyzing the application logs and to quickly reproduce the same in our environment
  • Prioritize and manage several open issues at one time and ensure all issues are properly logged
  • Comfortable working in a team, also with members of other teams (Development & QA) when needed.
  • Ability to quickly learn new technologies, tools and environments.

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