java support engineer job
Salary: INR 6 to 9 lakhs P.A
Experience: 3 to 7 years
Hiring Company: A Leading CMMI Level5 IT Company
Key Skills Required: Java support background (willing to work in support engagement). open to learn Splunk/AppDynamics.
Java support background (willing to work in support engagement). open to learn Splunk/AppDynamics. Work is mostly L2 and somewhat L3. Project Timing:- 6:30 PM-2:30 AM (Summers); 7:30 PM- 3:30 AM (Winters)
Roles and Responsibilities
Provide Product Support for their customers across globe
Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams based on priority and impact and following-up for rapid resolution
Meet and exceed Customer Satisfaction, Resolution Time and Response Time SLAs
Interact with customers via phone, email and web meetings to resolve issues and record interactions in the helpdesk system
Prepare accurate and timely reports and document technical knowledge in the form of notes and manuals.
3 to 7 years of experience in Product support or Java development in Payment domain Qualified Software Professionals from Premium Institutes in B.E / B. Tech in Computer Science
Technical Skills (Essential)
Expertise knowledge in Java Application Development and Deployment Hands on experience in working on webservers like Tomcat, Apache etc
Ability to provide step-by-step technical help, both written and verbal Technical Skills (Desirable)
Additional certification in Microsoft, Linux or similar technologies is a plus Hands-on experience with Windows/Linux/Mac OS environments, JIRA, GIT etc. Other Skills
Ability to ask customers targeted questions to quickly understand the root cause of the problem and provide prompt and accurate feedback to customers
Ability to identify the issue by analyzing the application logs and to quickly reproduce the same in our environment
Prioritize and manage several open issues at one time and ensure all issues are properly logged
Comfortable working in a team, also with members of other teams (Development & QA) when needed.
Ability to quickly learn new technologies, tools and environments.