Job Description:

Drive daily class completion through systems and processes -

Managing end to end metrics at call center-

Plan for scale up, execute, train and manage performance of the team, to achieve metric of class completion-

Work closely with product / tech teams to drive efficiencies at call center-

Should be able to analyse and interpret data and be able to implement plans for the achievement of goals-

Complete data driven performance management of huge call center teams

Experience:-

Either 3-5 years of experience in managing a strong call center OR 3-5 years of experience of managing operations in a high growth startup Skills : -

• Project management-
• 
  
• Effective communication with account leadership
• Ability to identify improvement opportunities
• Process mapping
• Problem solving
• Six sigma / lean knowledge or certification preferred

Desired Skills and Experience

Six Sigma,Lean,Startup,BPO Operations,Project Management

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